KraftKey licenses Onyx to the trustee, and it runs on the trustee's own servers or private cloud. We are a software vendor, not a trustee, administrator or custodian.
On infrastructure the trustee chooses. Staff, employers and members each see only their own data.
Yes. Your name, logo and colour appear across the portals, emails, statements and the mobile app.
Yes, and it does far more than show a balance. Members can start a benefit claim, generate their own statements and keep their beneficiaries up to date from their phone. Their login is tied to their own handset, so a stolen password is no use on another phone, and notifications never put a figure on a locked screen.
An introduction call, then a guided walk-through for your operations, finance and compliance leads, on sample data. It costs nothing and carries no obligation.
No, and no software can make you compliant: that responsibility stays with the trustee. What Onyx does is give you tools that strengthen your compliance, such as regulatory returns, including the defaulters sheet, and an audit trail and access log that show who did what and when.